This Privacy Policy is governed by Spanish law. This English version is a translation of the original Spanish text, which shall prevail in the event of any discrepancy; the translation may contain minor inaccuracies.
At Dynamic Solutions and Professional Services SL (SERPNET) we take the privacy of your data very seriously. This Privacy Policy explains what personal data we process, for what purpose, on what legal basis and what rights you have, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
1. Data controller
- Controller: Dynamic Solutions and Professional Services SL
- Trade name: SERPNET
- Tax ID (NIF/CIF): B65932345
- Registered address: C/ Taquígraf Serra 8, 08029 Barcelona (Spain)
- Email: [email protected]
- WhatsApp: +34 687 713 520 (we only handle enquiries via WhatsApp or email)
2. What data we process and its source
We only process the data you provide voluntarily and the data generated while you browse:
- Contact data you provide through forms, email or WhatsApp (name, email, phone, company and the content of your message).
- Data arising from your request for, or contracting of, our services.
- Website browsing and analytics data (through cookies and similar technologies, subject to your prior consent).
3. Purposes of processing
- To respond to your enquiries, information requests and quotes.
- To manage the business relationship and provide the contracted services.
- To send you communications relating to the services requested.
- To analyse the use of the website in order to improve our contents and services.
4. Legal basis
- Your consent, which you may withdraw at any time (Art. 6.1.a GDPR).
- The performance of a contract or pre-contractual measures at your request (Art. 6.1.b GDPR).
- Our legitimate interest in improving our services and in the security of the website (Art. 6.1.f GDPR).
- Compliance with applicable legal obligations (Art. 6.1.c GDPR).
5. Retention period
We keep your data for as long as our relationship lasts and, once ended, for the legally required periods to address any liabilities. Data processed on the basis of your consent will be kept until you withdraw it.
6. Recipients and data processors
We do not transfer your data to third parties except where legally required. To provide our services we work with providers acting as data processors that offer GDPR compliance guarantees:
- Webempresa Europa, S.L. — web hosting provider (servers in the European Union).
- Google Ireland Ltd — web analytics (Google Analytics).
- HubSpot, Inc. — customer relationship management (CRM) and forms.
Some of these providers (Google and HubSpot) may involve international transfers of data to the United States. Such transfers are covered by the appropriate safeguards provided for in the GDPR, such as the EU-US Data Privacy Framework and/or the Standard Contractual Clauses approved by the European Commission.
7. Your rights
You may exercise the following rights at any time:
- Access to your personal data.
- Rectification of inaccurate data.
- Erasure of data when no longer necessary.
- Objection to processing.
- Restriction of processing.
- Data portability.
- Withdrawal of consent, without affecting the lawfulness of prior processing.
To exercise these rights, write to [email protected] stating the right you wish to exercise. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es) if you consider that the processing does not comply with the regulations.
8. Security measures
We apply appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to protect your data against loss, misuse, alteration or unauthorised access.
9. Cookies
This website uses first-party and third-party cookies. You can find the details in our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy to adapt it to legislative developments or changes in our services. We recommend reviewing it periodically.
Last updated: August 2026.